Privacy Policy

Panchjanyam Guest House is committed to protecting your personal information and ensuring a safe and secure experience when you interact with us online, by phone, or during your stay. This Privacy Policy explains how we collect, use, store, and protect your data.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

Provided directly by you during booking or check-in:

Name
Phone number
Email address
Government-issued ID (as required by law)
Address
Booking details (dates, room type, preferences)

1.2 Payment Information

For bookings or pre-payments:

Payment method
Transaction details
(We do NOT store full card numbers or sensitive payment data. Payments are processed via secure third-party gateways.)

1.3 Automatically Collected Data

When you visit our website:

IP address
Device type
Browser type
Pages visited
Time spent on the site
(This helps us improve website experience.)

2. How We Use Your Information

We use your data for the following purposes:

To confirm and manage your booking
To communicate regarding your stay
To comply with legal requirements (guest register, ID verification)
To process payments or refunds
To improve customer service and guest experience
To send important updates or responses to your inquiries
To maintain internal records and security

3. Sharing of Information

We do not sell, rent, or trade your personal data with third parties.

We may share information only in the following cases:

3.1 Legal Compliance

With government authorities, local police, or legal entities if required under Indian law.

3.2 Service Providers

Trusted partners who assist with:

Payment processing
Website hosting
Messaging or email systems

(These partners access only the data needed to perform services and must protect it.)

4. Data Security

We take data protection seriously. Measures include:

Secure storage of guest records
Restricted staff access to personal data
Encrypted communication (where applicable)
Regular monitoring to prevent unauthorized access

However, no system is 100% secure. We take all reasonable steps, but cannot guarantee absolute protection.

5. Data Retention

We keep your information only as long as necessary for:

Legal obligations (police register & record-keeping requirements)
Completing your booking
Resolving disputes
Accounting and audit purposes

After this, your data is safely deleted or anonymized.

6. Your Rights

You may request:

Access to the personal data we hold
Correction of inaccurate information
Deletion of certain information (unless legally required to keep it)
Information on how your data is being used

To request any of the above, contact us via the information below.

7. Cookies (If Website Uses Them)

Our website may use cookies to:

Improve user experience
Analyze visitor behavior
Load pages faster

You can disable cookies in your browser settings if you prefer.

8. Third-Party Links

Our website may contain links to:

Google Maps
Travel platforms
Social media pages

We are not responsible for the privacy practices of external websites. Please review their policies separately.

9. Children’s Privacy

We do not knowingly collect personal information from anyone under the age of 18 without the supervision or consent of a parent/guardian.

10. Updates to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with the updated date.

11. Contact Information

For questions or privacy-related requests, contact us:

Panchjanyam Guest House
Address: Balaji colony, Tirumala, Tirupati, Andhra Pradesh 517504, India
Phone: +919671981437
Email: thisispanchjanyam@gmail.com